Digital sales are final
Elthara sells digital works that are made available through Your Elthara after payment is confirmed. Because access to the digital work is provided after purchase, all digital sales are final.
Elthara does not offer voluntary refunds, returns, exchanges, or cancellations once a purchase has been completed, except where required by applicable law.
Problems with an order
A final-sale policy does not mean you are left without help. If you were charged but your work was not added to Your Elthara, you cannot access or download a purchased work, you believe you were charged incorrectly, or another genuine order problem occurred, contact hello.c.anne@gmail.com.
Please include the email address used for the purchase and your Elthara order number if available. Elthara will review the problem and work to correct legitimate payment, delivery, account, or access issues.
Rights provided by law
Nothing in this policy excludes, restricts, or waives a refund, cancellation, charge correction, or other consumer right or remedy that cannot lawfully be excluded, restricted, or waived. Where applicable law requires a different result, the law applies.
Before purchasing
Please review the work, edition, price, currency, and this policy before continuing to payment. If you are unsure whether a work is right for you, you are welcome to read the available preview before purchasing or contact Elthara with a question.
Contact
Order and purchase help: hello.c.anne@gmail.com